Incident Response
Security controls
Incident response
Learn how Logiqc detects and responds to security incidents and how you will be told about them. These controls cover monitoring, incident coordination, and breach notification.
Monitoring and detection
Multiple levels of monitoring and detection are used, through Azure, our Managed Service Provider, and our application itself.
24/7 incident coordination
Incident and crisis coordination runs 24/7. Our managed service provider monitors our infrastructure 24/7 for rapid remediation.
Client notification
Clients are notified promptly of any incident that affects the confidentiality of their data.
Notifiable data breaches
Eligible data breaches are reported to affected individuals and the OAIC under the Notifiable Data Breaches scheme.
Incident response plan
The incident response plan is reviewed annually, also with an annual test to ensure failovers and communication are understood and effective.
Business continuity and disaster recovery
Logiqc aims to restore service within six hours of a disaster, with a four-hour recovery point objective.
Other security controls