These settings help you to manage the user experience of the Feedback register to ensure your settings and menus reflect the requirements of your organisation.
This article covers the following
- Accessing the Feedback register settings
- About the Feedback register settings
- About the Feedback register menus
- Editing the Feedback register menus
Admin note: Access to these settings requires the Admin permission 'Edit system settings'. Learn more about Administration permissions.
Accessing the Feedback register settings
- Switch to Admin mode from your user account menu.
- Select the System settings menu.
- Under Settings type, select Register settings - Feedback.
About the Feedback Register settings
The Feedback register settings provides the ability to activate various features that enhance the functionality of the Feedback register. These features are detailed in the table below.
| Enable two-level category type menu | This feature is hard coded to enable a 2-tier cascading menu for feedback categories. |
| Enable controls to 'bulk send' notifications to all users and/or to all approval licence holders | This feature enables you to send notification of feedback to all staff and managers. |
| Enable 'Related service or program' field | This feature enables you to add an additional field to the Feedback details form to select which ‘related service or program’ the feedback relates to. |
| Enable information requests | This feature enables you to extend the Feedback register to manage information requests. When activated a new component on the Feedback details form will to recall specific details regarding the information request. Learn more |
| Related region |
This feature enables a field for the region of a reported feedback to be recorded. When enabled, ‘Region’ will display in the Register menu settings where region names can be added. For noting, Region names will be the same as those that will present in the same field on the Incident register. |
| Complaints determination and response date | This feature enables an option to record if a complaint meets the organisation's definition of a formal complaint. It presents at the manage and close stages of the workflow. It also displays a field for recording the date of the final response to the complainant. |
| Default viewing permission for complaints | This feature enables you to set by default which teams can view complaints. |
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External feedback notification |
This feature only displays if the Feedback register integration API has been activated. The Feedback register integration API supports an integration with your website or other platforms enabling feedback to be reported through another platform. When feedback is reported through another platform, the feedback is added as a draft item in the Logiqc Feedback register and staff who are selected in this field are notified. Learn more. |
| Email address |
If you have a team email for receiving complaints, you can add the team email here. This is an optional field. When feedback is reported through another platform, notification will be sent to this email as well as to the email accounts of those who have been selected in the field ‘Users/positions’. |
About the Feedback Register menus
The following menus appear in the Feedback details form. For some of these menus, Logiqc has added example content based on your vertical. Others have been left blank as they are specific to your organisation. All these menus can be modified by your organisation.
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Accommodation |
If your organisation owns or leases accommodation, you may be interested in activating an additional field on the Feedback details form which allows you to code feedback by the respective accommodation to which the feedback relates. This menu allows you to add the address or other unique accommodation identifier. For example, 57 Rose Street, Unit 3/53 Hibiscus Street. |
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Feedback Type |
This menu allows you to classify the feedback based on its type, for example: Complaint, Compliment, Client feedback. This is the first menu selected when adding Feedback. |
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Feedback category |
The taxonomy for feedback is presented as a two-tier menu, consisting of a primary category (Feedback category) and a secondary category (Feedback sub-category). This hierarchical structure provides you with a greater level of detail when assigning a Feedback type. The primary feedback category represents the main types of feedback your organisation will receive, such as client rights, communication. On the other hand, the sub-category comprises the sub-categories within each primary Feedback category. For example, under client rights, you can find sub-categories such as abuse, confidentiality, consent, and discrimination. By utilising the Feedback category and sub-category filter in both the register and analytics, you can generate status reports by category and sub-category. |
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Feedback sub-category |
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Feedback Source |
This menu allows you to classify the feedback based on its source, such as clients, suppliers, or government agency. The ‘feedback source’ codifies the individuals or organisations that have provided feedback, which enables you to filter and analyse feedback received by its ‘source’. |
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Information request type |
This menu allows you to categorise information requests by 'request type', such as subpoenaed or FOI request. |
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Region |
This menu allows you to categorise feedback or an information request by its geographic region. This Register menu is the same menu that will display on the Incidents register. |
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Related service or program |
This menu allows you to categorise feedback or information request based on the specific service or program it pertains to |
Editing the Feedback register menus
- Switch to Admin mode via your account menu
- Select System settings from the Administrator menu and navigate to Settings type > Register settings - Feedback
- Under Register menus, select the feedback menu you wish to edit.
Feedback Type
- Select 'Feedback type' from the 'Registers menu' dropdown list.
- Select Add label, type your menu label and select OK.
- Repeat to add more labels.
- Click Save and refresh the page.
- Note: Click the 'tick' in the Enabled column to disable a menu label. This will remove the label from dropdown menu in the Feedback details form. To view all disabled labels, toggle on 'Show inactive'.
Feedback Source
- Select 'Feedback source' from the 'Registers menu' dropdown list.
- Click Add label, type your menu label and click OK.
- Repeat to add more labels.
- Click Save and refresh the page.
- Note: Click the 'tick' in the Enabled column to disable a menu label. This will remove the label from dropdown menu in the Feedback details form. To view all disabled labels, toggle on 'Show inactive'.
Feedback category
- Select 'Feedback category' from the 'Registers menu' dropdown list.
- Click Add label, type your menu label and click OK.
- Repeat to add more labels.
- Click Save and refresh the page.
- Note: Click the 'tick' in the Enabled column to disable a menu label. This will remove the label from dropdown menu in the Feedback details form. To view all disabled labels, toggle on 'Show inactive'.
Feedback sub-category
- Select 'Feedback sub-category' from the 'Registers menu' dropdown lis.
- Click Add label.
- Select the feedback category the sub-category should be linked to.
- Add your menu label name and click OK.
- Repeat to add more labels.
- Click Save and refresh the page. The main category and the linked sub-category will display in the list view.
- Note: Click the 'tick' in the Enabled column to disable a menu label. This will remove the label from dropdown menu in the Feedback details form. To view all disabled labels, toggle on 'Show inactive'.