In this article:
Learn how Logiqc AI supports incident reporting in Logiqc.
Logiqc AI turns a written incident description into a completed Incident Details form. It's included as a complimentary feature on Pro and Enterprise plans, with a plan-based credit allowance you can track in Admin mode.
This article covers the key features of Logiqc AI, how it works, and where to get help.
Incident descriptions are often written quickly, in plain language, right after something happens. Logiqc AI turns that description into structured, consistent incident details, so records are more complete and easier to compare and report on later.
Q: Does Logiqc AI cost extra?
A: It's included as a complimentary feature on Pro and Enterprise plans, tracked against a plan-based credit allowance. You can buy more credits if needed.
Q: Can the AI access my files or other systems?
A: No. The AI only works with what's already visible to you in Logiqc, and any AI-updated field needs your review before you submit.
Q: Can administrators turn Logiqc AI off?
A: Yes. Admins can tick or untick the Logiqc AI checkbox in Admin mode > General settings to turn Logiqc AI on or off for the organisation. This is separate from managing credits. See Administrator controls below.
Key features
Here are Logiqc AI's key features. Some link out to a full how-to article; others are covered directly in this article, below.
Fill in an incident report with AI for turning your written description into a completed Incident Details form.
Track AI usage and credits for tracking usage, understanding alerts, and buying more credits.
Turning Logiqc AI on or off for controlling whether Logiqc AI is available to your organisation at all.
Data sovereignty and processing for where your data is stored and how it's used.
Whichever feature you're using, see Writing good AI prompts for tips that get you a better result, first time.
Complimentary credits
Logiqc AI runs on a complimentary, plan-based credit allowance included with Pro and Enterprise plans. You'll receive these credits on the 1st of every month, with the amount based on your plan. If you use more than your allowance, you can buy additional credits.
Read the article to find out more:
How Logiqc AI works
On the Incident Details form, write a description of what happened, then select the fill-in button to have AI populate the rest of the form:
- Write a useful description. The more detail you give it, the better job it will do.
- Select Fill in this form using AI to have AI suggest information for supported fields.
- Review fields marked with a sparkle icon , and tick the validation checkbox before submitting.
The fill-in button sits near the description field.
For step-by-step guidance, see:
Data sovereignty and processing
All data stored at rest, such as uploaded data and completed incident reports, is stored in Logiqc's designated geography, which is Australia East.
Logiqc's initial AI release uses GPT-4o-mini which Microsoft currently does not make available as local deployment type. This means that while the prompts and any related data from Microsoft Azure temporarily stored at rest for processing is stored in Australia, the deployment type is 'Global' meaning the actual location of inference (where the prompt is processed by AI models) is done within Microsoft's global ecosystem.
Your prompts (inputs), and completions (outputs):
- are not available to other customers
- are not available to OpenAI or other providers of models provisioned by Azure
- are not used by providers of models sold by Azure to improve their models or services
- are not used to train any generative AI foundation models without your permission or instruction
Audit History & Traceability
Logiqc keeps a record of who used the AI, how many tokens and credits were used, when, and on what type of activity in the platform. We do not keep 'A/B' records showing what suggestions were made by AI and how the user edited those records.
We do record which Incidents have been submitted with generative AI.
Azure Abuse Monitoring & Review
Azure abuse monitoring is designed to detect and mitigate harmful or non-compliant use of the service. It uses content classification, pattern detection, and review processes to identify potential violations of the Code of Conduct.
By default, prompts and completions flagged as potentially harmful are reviewed using automated AI-based analysis. Human review is not automatically enabled unless automated checks fail to meet confidence thresholds or are unavailable. In such cases, authorized Microsoft employees may review flagged content under strict security controls.
Microsoft only allows disabling of Azure abuse monitoring under special consideration. Logiqc has not sought such permission.
Administrator controls
A quick reference for the Logiqc AI actions available to administrators.
| Situation | What to do |
|---|---|
| Review AI credit usage | Open AI Usage in Admin mode. See Track AI usage and credits. |
| Buy more credits | Go to the Logiqc Store if you have the required permission. See Track AI usage and credits. |
| Turn Logiqc AI on or off | Tick or untick the Logiqc AI checkbox in Admin mode > General settings. This controls whether AI entry points, like the fill-in button, are available to users. It doesn't reset, top up, or consume AI credits. |
| Use Logiqc AI on mobile | Access the supported mobile AI controls from the Incident Details form. See About Logiqc AI on mobile. |
Getting help
Most users complete AI fill-in without any trouble. The most common issues, and how to resolve them, are below.
The fill-in button is greyed out
- Add enough information to the description for AI to work with.
- Check that Logiqc AI is turned on in Admin mode > General settings.
- Check that credits are available. See Track AI usage and credits.
The result needs improvement
- Give the description more detail, including explicit dates and times.
- Review the result before using it in the incident report.
- See Writing good AI prompts for more.