Why do I get a message that I can't activate a user account as I have reached my maximum limit for licence type?

Answer

Your LogiqcQMS subscription fee is based on the number of user licences activated in the platform. If you are getting the message that you cannot activate a user because your reached your maximum limit of licences, it means that you have already activated all available licences (of that type) purchased with your subscription.

Your options are managing this are: 

1. Deactivate user accounts with the same licence type not in use to free up a licence for your new user.
2. Downgrade the licence type of an existing user to free up a licence of the type you need for your new user. 
3. Purchase additional licences.

To review the licences purchased with your existing subscription, go to the Company account page under your Account menu.

Knowledge base links

The Company account page - This article shows you how to access the Company Account page where you can view key information regarding your platform, including current licence allocation.

Removing users - If you decide to deactivate a user account to free up a licence, this article shows you how.

Editing a user account - If you decide to change the permission level of other user accounts in order to free up the licence you require, this article shows you how to edit a user account.

About user licences - To understand what permission levels apply to what licence type, read this article.

Request additional licences - Click on this form to send a request through to our support team to add additional licences to your LogiqcQMS subscription.