Looking for help but don't know where to go? Here's how to get in touch with Logiqc.
There are a number of different ways you can access support from Logiqc.
Contents
Self-Serve Help Options
Help in the Logiqc Platform
Click on the ? icon in the top left of your platform beside your account name to access a number of resources we have developed to support your use and knowledge of the Logiqc platform.
Log a ticket via the platform
- Click on the ? icon
- Select Ask a human
- Fill out the form and click Submit and a support ticket will be sent to Logiqc Support
Searching the Logiqc Knowledge base
Click on Search the Knowledge base to access a library of support and help articles..
The Knowledge base can be accessed externally via https://knowledgebase.logiqc.com.au/
We recommend you bookmark this link.
Log a ticket via the Logiqc Knowledge Base
- If you can't find the answer you're looking for in our Knowledge base, click on How can we help?
- Fill out the support form
- Click Submit and a ticket will be sent to Logiqc Support.
Latest features and improvements
Keep up to date with all the latest features, updates, and improvements released to the Logiqc platform.
The Logiqc Academy
Click on Logiqc Academy to access a library of online courses your staff can complete to accelerate their learning and application of the Logiqc platform. All course content is free. All you need to do is sign up on the home screen and then choose from the many courses available.
The Logiqc Academy can also be accessed externally via academy.logiqc.com.au. We recommend you bookmark this link.
Watch intro videos on the Logiqc Academy
Watch the following video Introduction to Logiqc for a quick 2-minute tour of the platform.
Ask a human
If you can't find what you are looking for via the Knowledge base you can always submit a support request.
If you have questions about:
- features, products, services or documents you don't currently have but would like to explore: customersuccess@logiqc.com.au
- your current subscription with Logiqc: mysubscription@logiqc.com.au
- functionality of your existing Logiqc features: support@logiqc.com.au
If you're still not sure who to get in touch with, don't worry. Use any of the above methods and our team will be sure to redirect your enquiry to the right team.