In this article:
Learn how to install, set up, and get around the Logiqc mobile app so you can report issues and complete Audit tasks from anywhere.
Logiqc mobile is an extension of the desktop platform, built as a quick reporting tool for users on the go. Log feedback, an incident, improvement, or repair, attach photos for context, and complete any Audit tasks assigned to you, all without needing access to a desktop.
Permissions, drafts, and working offline
+Permissions
Your viewing and user permissions from your Logiqc account carry over to the mobile app. You can only access items you have permission to view, and you can only perform actions your permissions allow. Users with a Read & Report or Read only licence do not see Recent documents on the Home tab or the Documents tab.
Save as draft
- To save a draft, you must add a description. This is the only required field.
- Once saved, the page stays open so you can keep working on it. There is no auto-save, so save again after any new changes.
- To leave the page after saving, select the back arrow at the top of the screen.
- Saved drafts appear in the Drafts section on the Home tab and in the History tab, and also in the Drafts tab of the matching register in the desktop version of Logiqc.
- Drafts are private and visible only to you, unless someone has the Super admin permission View all items.
Working offline
If you are offline, you can still add items, which are saved locally on your device. The Documents tab is not available while offline. Once you regain a network connection, the number of offline items shows at the top of the Home screen. Select the upload icon, then select Upload to send the saved items to your Logiqc platform. You will see a confirmation once they upload successfully.
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+FAQs
+Q: Is the Logiqc mobile app free to download?
A: Yes. Search for Logiqc mobile in the Google Play store or the App Store.
Q: Do I need a Logiqc account to use the app, and is it the same login as the desktop version?
A: Yes to both. You sign in with the same Logiqc username and password you use on the desktop platform.
Q: How do I set up a Logiqc account, or reset a forgotten username or password?
A: Your organisation's System Administrator sets up Logiqc user accounts and can reset your login details. Logiqc Technical Support cannot create accounts or reset passwords directly. If you do not receive a password reset email, check your junk folder first, then contact your system administrator.
Q: Does the app work with the desktop version of Logiqc?
A: Yes. Submissions made through the app appear in the desktop version, and you can start an item on mobile, save it as a draft, and finish it on your desktop. Items you submit through the desktop version also appear in the History tab of the app, subject to your usual access permissions.
Q: Can I add items from other registers using the app?
A: You can create new items in the reporting registers, Feedback, Improvements, Incidents, and Repairs, and you can view and complete any Audit tasks assigned to you from the Tasks tab. The app is built specifically as a quick reporting tool, so use the desktop version in your mobile browser for full access to all registers.
Q: How long do I stay logged in for?
A: You stay logged in until you choose to log out. If your organisation uses Single Sign-On (SSO), your session length follows your organisation's login policies.
Q: Will my app update automatically?
A: You will be notified of new versions through the app store and through in-app update alerts. Whether the app updates automatically depends on your phone's automatic-update setting.
Q: Can I log on to more than one Logiqc system?
A: Yes. Select the account icon, then select Switch system, and enter the new subdomain and login details. If you are already logged out, select the account icon from the login screen to enter a different subdomain.
Q: How do I know if an item was added via the app or the desktop version?
A: Add or filter by the Creation source column on the desktop register. Select Filters to filter by it, or Edit columns to add it to your view.
Before you start
Check the following:
- You have a Logiqc username and password. These are the same details you use on the desktop platform.
- You know your organisation's Logiqc subdomain, the first word of your Logiqc platform's web address. Ask your system administrator if you are not sure.
- Your device has an internet connection for setup and sign-in. Once signed in, you can still add items while offline.
Step 1: Install the app
The Logiqc mobile app is available in the Google Play store for Android devices and the App Store for Apple iOS devices. Search for Logiqc mobile, or scan the QR code below, then download the app to your device.
Scan the QR code to download the app |
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Step 2: Set up and sign in
When you open the app for the first time, enter your Logiqc platform's subdomain. This is the first word of your Logiqc web address, for example if your platform URL is health.logiqc.com.au, enter health, then select Next.
Enter the first word of your Logiqc web address, then select Next.
On the login screen, enter your Logiqc username and password and select Sign In. If your organisation uses Single Sign-On (SSO), select Sign in with your Microsoft account instead and sign in with your Microsoft account details.
Sign in with the same username and password you use on the desktop platform.
Forgotten your password? Select Forgot password?, then enter your Logiqc email address or username and select Next.
Choose Email or Username, then enter the matching detail for your Logiqc account.
A password reset email is sent to the address on your Logiqc user account, including a 6-digit verification code. Enter the code and select Submit, then create and confirm a new password. You are signed in once the reset is confirmed.
If your organisation uses multi-factor authentication (MFA), you may be asked for a one-time code from your authenticator app after entering your username and password.
Tip: For help entering your one-time code or setting up MFA on your phone, see:
Step 3: Navigate the app
The app has five tabs at the bottom of the screen:
Home: Quick actions to start a new item, Recent documents, and any Drafts you have started. Recent documents is not shown to users with a Read & Report or Read only licence.
History: Everything you have submitted, from the app or the desktop version, plus anything still in draft.
Add (centre button): Opens the same reporting registers as the Home tab's Quick actions, from any tab in the app.
Documents: Your Logiqc Documents register. Not available to users with a Read & Report or Read only licence.
Tasks: Any Audit tasks assigned to you. See Step 4 below.
The Home tab, with the Add button shown centred in the bottom tab bar.
History lists items regardless of whether they were logged on the app or the desktop platform.
Documents mirrors the folder structure of your desktop Documents register.
Step 4: Complete an Audit task
Select the Tasks tab to see any Audit tasks assigned to you.
Each task shows its type, due date, and status.
Select a task to see its instructions, then select Complete task once you are done.
Select Show more to read the full instructions before completing the task.
Tip: Find out how Logiqc Auditor supports mobile audits, photo evidence, and offline work:
Step 5: Add feedback, an incident, improvement, or repair
Select the orange + Add Centred in the bottom tab bar on every tab. button from any tab, or use Quick actions on the Home tab and select + next to the register you want.
Complete the required fields and select Submit. If your organisation uses Business Rules, they are applied as you fill in the details.
Fields shown depend on the register and your organisation's setup.
Tip: If Logiqc AI is enabled for your organisation, you can use your incident description to help fill in the report. Read how it works and what to review before submitting:
Step 6: Attach photos
To capture a photo, for example of a spill or a piece of faulty equipment, select Attach photos in the Attach media section of the page. Choose an existing photo from your device or take a new one. The photo appears as an attached record on the item.
Attach media appears near the bottom of the page for reporting registers.
Step 7: Manage your account
Select the account icon at the top right of the app to open the account menu.
The account menu also shows your app version and connected Logiqc web address.
Dark Mode: Switch the app's colour scheme using the toggle.
Support: Upload logs, clear device data, or upload your device's local database. Only use these when directed by Logiqc Technical Support.
Switch system: Sign out of your current platform and enter a different subdomain, useful if you work across more than one Logiqc system.
Logout: Signs you out of your current session.
Support options are for troubleshooting only, guided by Logiqc Technical Support.
What happens next
Your items sync to your Logiqc platform
Anything you submit, complete, or attach on the app appears in the matching register in the desktop version, subject to your usual permissions.
Drafts and Audit tasks stay up to date on both devices
A draft started on mobile can be finished on your desktop, and a completed Audit task drops off your Tasks tab once it is submitted.
You can keep records current without a desktop
Feedback, incidents, improvements, repairs, and audits can all be logged and actioned at the point of care, even offline, and will upload once you're back online.