Severity Access Code (SAC) settings

This article explains how to edit the settings relating to Severity Access Code (SAC) feature

This article covers the following:

About the severity settings

Setting your severity settings

Controlling SAC validation for Incidents

About the severity settings (SAC or ISR)

The Reporting registers (Incidents, Feedback, Improvement and Repairs) allow the user to assign a severity rating to the issue being reported. 

A severity rating is most commonly user to classify incidents. Incident severity levels are a measurement of impact. When an incident is reported in the platform, the user has an option to assign a severity rating:

Severity rating language – You can set the language for each of the severity levels displayed in the system in Admin mode/Severity settings eg. ‘SAC 4’ could be replaced with ‘ISR 4’.

Severity assessment response

When a severity rating is selected, a brief policy statement about how the nature of the response required is displayed:

You can set the text that appears in the severity assessment response panel in Admin mode/Severity settings  

Severity assessment guide

When a severity rating is selected, the user can click on a 'help' icon to display guidance relating to the severity level selected. You can set the guidance text that appears in Admin mode/Severity settings. A hyperlink to a document on the Document register can also be set to appear on this page.

Setting your severity settings

1. Switch to Admin mode via your user account menu.
2. Select Severity settings under the Administration menu 
3. Type your preferred language into the Severity value field with level one being the highest severity value and level four being the lowest 
4. For each severity Criterion and Assessment response enter the corresponding preferred text to appear in the platform when the user selects that value 
5. (Optional) Select a relevant document from your Document Register to display as a hyperlink on the Severity assessment guide panel. This is typically a link to your organisation’s incident management policy           
6. Click 'Save' at the bottom of the form

Controlling SAC validation for Incidents.

You can control whether selection of a severity level is mandatory or not in Admin mode/System settings:

About the options.

• Optional - allows the user the option to select a SAC rating. (not a mandatory field)
• Mandatory when reporting and in Manage and Close stages - A SAC rating must be selected when reporting an incident.  Can be edited during the manage and close stage.
• Mandatory in Manage and Close stages only - Reporters can report an incident without choosing a SAC rating.  However, a SAC rating must be selected in at least one of the workflow stages (Manage, Approve) before the Incident can be approved and closed.