Create a controlled list of approved suppliers and set reminders for performance reviews.
Supplier management is a comprehensive approach to managing your interactions with the companies that supply the products and services you use. Such products and services (particularly in the case of services you outsource) directly reflect on overall quality of your services. Supplier performance, therefore, should be regularly reviewed and evaluated against standardised criteria.
This diagram positions supplier management in the context of a quality and risk management approach. The ISO 9001 quality management standard states that:
- the organisation shall ensure that externally provided processes, products and services conform to requirements and that the organisation shall determine the controls to be applied to externally provided processes, products and services.
- the organisation shall determine and apply criteria for the evaluation, selection, monitoring of performance, and re-evaluation of external providers, based on their ability to provide processes or products and services in accordance with requirements. And the organisation shall retain documented information of these activities and any necessary actions arising from the evaluations.
The LogiqcQMS Supplier register helps you to ensure suppliers are providing the highest quality services. Key features include:
- Create and manage a list of approved suppliers or contractors.
- Track performance issues and action taken.
- Add performance notes 'on the fly' any time.
- Receive reminders about and delegate tasks for supplier review.